Values driven, passionate people

National Mentoring Day

Saturday 27 October 2018, was a chance for us to be reminded of and celebrate the passionate people that are driven by our values and the mentoring that occurs throughout Working Links.

We are passionate about making a real difference so all our work is underpinned by a common social purpose, a strong set of values and a shared commitment to improving lives. Our vision is:

‘To help people maximise their full potential’ 

Everything we do is underpinned by our core values which focus on three key areas:


So we took this opportunity to find out more about the impact it is having on our own people and the people and businesses we support.

We caught up with Dan Cook, Head of Key Accounts for Apprenticeships, about the added value of mentoring and how it can transform your workforce, you can read more about this in 'The value of mentoring'. We saw the results of what mentoring has done for the people we support back into work or through community support and skills programmes. We also celebrated the work of our people who provide a true Working Links service, which puts people at the heart of what we do. 

Finally, our Apprenticeship trainers took part in a peer training session based on mentoring and coaching in the workplace, which was a chance for the team to support and learn from each other. We believe peer mentoring is crucial to building strong teams and sharing best practice, but the main aim of the session was to enable the Apprenticeships operational team to feel more equipped when supporting our learners but also offer added value and support, as part of our leadership and management programme, to the employers we work with across England.

Mentoring and coaching workshop

With many businesses now utilising their levy, there has never been a greater need to have mentors in place. Any form of training and development, during and after, needs ongoing nurturing to keep up the good results it can yield. Training providers can begin and coach through this process but there is more and more emphasis on employers to continue the good work and with our coaching and leadership workshops, we can support leaders and managers to prepare for this and get the best out of their people.

​We understand everyone learns in different ways and as trainers, there are different roles in the learning journey to ensure it is suited to but also encouraged and progressed within the learner. There are different skills required in being a mentor, coach and trainer. A coach or mentor focuses holistically on a persons personal development to motivate and empower them, but it's also a mentors role to guide them through the learning of a certain practice. Our operational team cover a wide range of learning, development and coaching of the learner, so the session enabled them to break this down, so that they can also support the employer in the workplace to support the learner.

We all tend to learn best about what we are interested in, because learning relies a lot on memory and subconsciously our memory is made up of things we are invested in. This is fundamental to the coaching and training process because it shows the power and ability to learn is there, in everyone, we just have to be interested in it. For most of us, ‘easy’ learning is unconscious, unstructured, automatic as it is through interest and repetition. However, if an apprentice is learning something that doesn’t quite grab their interest, then learning becomes ‘harder’. So the team were introduced to some tools and techniques, which can be used in different scenarios with learners or employers, to help them understand each individual better and empower the learner or their employer to continue their learning. One really useful tool identified by trainer Maxine Richmond was looking at limiting and empowering beliefs, which enables someone to understand and therefore manage their behaviours – something vital when we consider it can also have a positive impact on the barriers people feel they face within the workplace as well.

Trainer Kate Connell, delivered the mentoring and coaching training session with the operational team in November and remarked upon how “the team were engaging to work with, open and willing in regards to sharing their own knowledge and experiences, which led to the whole team having a successful day.” Kate joined us straight from 20 years with the  Royal Navy where she spent her time delivering management, coaching and mentoring. She has a wealth of knowledge in understanding people and how they learn, enabling her to provide a bespoke curriculum best suited to the new Apprenticeship standards. Emma Barrett-Peel, Head of Apprenticeships said: “We are pleased Kate chose us to share her wealth of knowledge and skills, and to be her first role outside the forces.”

Find out more about our Apprenticeships team and how we can support your business to grow through Apprenticeships by contacting us.

Case studies

We have nearly 20 years’ experience in working with local communities to upskill and increase employability. We are passionate about making a real difference to society so that we can change lives and create futures. Don't just take our word for it, here's just some of the people we have helped.

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Interested in an Apprenticeship? Get in touch!

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What Apprenticeships do we deliver?

We currently deliver the following Apprenticeship Standards:

If you're interested and want to know more, why not get in touch?

or call us 0800 917 9262