Our commitment to customer service
To achieve our vision of creating futures we strive to put customers first, understand your needs and engage you in your journey with us.
We aim to support and challenge you to help you see your future differently.
Listening to customers
We try to involve our customers in as many ways as possible to ensure we constantly challenge and review what we do to improve our service.
We hold customer listening groups in our offices, conduct six-monthly customer engagement surveys and have a defined customer feedback and complaints process.
If you have a comment on our service, how we can improve, or just to say thank you, please speak to your Working Links consultant, case manager or tutor, or fill in our feedback form.
As part of our commitment to our customers, we want to share policies with you which directly impact upon you. Below are policies which describe what we aim to deliver and how you can expect to be treated.
Customer engagement survey
We know from experience that listening to our customers improves the quality of our service and ensures that we strive to continually improve what we do.
Demonstrating to our customers that we listen to them and act upon their feedback is an important part of the service we offer. You can complete our online survey to let us know how we are doing.
Glasgow man David, 25, needed support to help him get back to work after two years out with back and knee injuries.