Customer services


Improving lives through employment,

training and skills development

We work with people to maximise their potential

by delivering innovative interventions

Our commitment to customer service

To achieve our vision of creating futures we strive to put customers first, understand your needs and engage you in your journey with us.
We aim to support and challenge you to help you see your future differently.

Listening to customers

We try to involve our customers in as many ways as possible to ensure we constantly challenge and review what we do to improve our service.

We hold customer listening groups in our offices, conduct six-monthly customer engagement surveys and have a defined customer feedback and complaints process.

If you have a comment on our service, how we can improve, or just to say thank you, please speak to your Working Links consultant, case manager or tutor, or fill in our feedback form.

Customer policies

As part of our commitment to our customers, we want to share policies with you which directly impact upon you. Below are policies which describe what we aim to deliver and how you can expect to be treated.

Customer engagement survey

We know from experience that listening to our customers improves the quality of our service and ensures that we strive to continually improve what we do.

Demonstrating to our customers that we listen to them and act upon their feedback is an important part of the service we offer. You can complete our online survey to let us know how we are doing.

To find out more about how we can help you, please call us on 0800 917 9262

David Ramsay

David Ramsay

Glasgow man David, 25, needed support to help him get back to work after two years out with back and knee injuries.

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Kieran O’Flaherty

Kieran O’Flaherty

Kieran O’Flaherty says he didn’t take school seriously and, despite coming away with decent qualifications, he didn’t know where his career was heading.

> Find out more