To secure sustainable job outcomes for Working Links customers through providing employers with high-quality services, including recruitment, with a variable focus on sales, service and candidate preparation dependant on operational requirements. To promote the Service Offer to employers, in order to deliver tailored value-added services to secure stronger relationships and long-term employer commitment.

1. Deliver performance against agreed sales, service and quality KPI’s.

2. Promote the Service Offer to employers and internal operational functions through relationship management, sales, marketing and communication activity.

3. Manage the co-ordination of a response to employer’s requirements following identification and qualification of employer needs

4. Maintain CRM and vacancy data to a defined quality standard, to enable operations timely access to key employer related data.

5. Maintain a good understanding of the local/regional labour market and employer needs in order to inform operational delivery and support targeting of sectors, employers and clients

6. Support candidates to become self-sufficient in job search activity, through adopting coaching and mentoring approaches and working with small groups.

7. Identify opportunities for the development and growth of ‘employer accounts’ through following sales process, including qualifying opportunities and escalation.

8. Identify employment and other work related opportunities with employers through marketing candidates directly into employers

9. Deliver high-quality candidate preparation prior to interview/job start, including application, interview/assessment centre and job start preparation activity

Experience of team working in a target driven sales environment, including account management

Knowledge of relevant IT systems

Knowledge and or Experience of specialised Disability led programmes.

Knowledge of or a background in Welfare or Recruitment preferred but not essential.

The role is based within Nottingham City Centre and the surrounding areas. 

The East Midlands - Central Nottingham Based.

Someone who genuinely cares about people, can build rapport quickly and gain trust whilst showing respect to all individuals. Someone who has a good work ethic, is focused and able to use a variety of skills to challenge and persuade people. Is clear,analytical and objective, with a non-judgemental approach and an excellent communicator.Is pro-active, constantly searching for new solutions and striving for the best solution for each person. Is able to manage a number of different projects at one time. Is able to work well as part of a team as well as alone and recognises the interdependencies with the rest of the location.

Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.

Address customer's personal constraints to employment, providing challenge, advice and guidance where appropriate to develop customer's capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.

Identify, structure and recommend vacancy and training solutions, working in close consultation with the Employer Solutions Team and Health adn Wellbeing Team, to meet the specific needs of customers and employers.

Provide advice, guidance and support for customers during their initial weeks of employment, supporting their transition from welfare to employment to maximise the potential for customers to sustain employment in the long term

All customer engagement activities are embedded and meaningful

Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment

Maintain IT files and customer records to a required quality standard to ensure the customer journeyis documented in accordance with our quality standards

Identify employment and other work related opportunities with employers through marketing candidates directly into employers

Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times.

A good standard of general education and experience of the world of work

An ability to influence a range of different people on the benefits of Working Links

Experience of working in a customer focused, results driven environment

The ability to build rapport and work effectively with challenging individuals

An ability to develop solutions within the engagement market

Knowledge of the local labour market

Experience of appropriate IT systems

Good knowledge of community organisations and existing relationships would be advantageous

IAG beneficial but not essential

Comfortable with Working in the Nottingham City Centre Region and able to work in various outreach areas.

Job title: Key Worker / Consultant

Location:                   

Salary £19,500 - £22,500

Reports to (title): Performance Manager

PURPOSE OF YOUR JOB

Provide appropriate support, challenge and guidance to a caseload of customers so as many as possible secure appropriate, long term, sustainable outcomes.

PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS

1.   Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.

2.   Address customer’s personal constraints to employment, providing challenge, advice and guidance where appropriate to develop customer’s capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.

3.   Identify, structure and recommend vacancy and training solutions, working in close consultation with EST Consultants and Tutors, to meet the specific needs of customers and employers.

4.   Provide advice, guidance and support for customers during their initial weeks of employment, supporting their transition from welfare to employment to maximise the potential for customers to sustain employment in the long term.

5.   Develop relationships and networks with key stakeholders including employers, jobcentre teams and provisions and funding providers to ensure smooth operation of all processes

6.   Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.

7.   Maintain IT files and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.

8.   Identify employment and other work related opportunities with employers through marketing candidates directly into employers.

9.    Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times.

KNOWLEDGE AND EXPERIENCE

§  A good standard of general education and experience of the world of work

§  Experience of working in a customer focused, results driven environment.

§  The ability to build rapport and work effectively with challenging individuals

§  Knowledge of the local labour market

§  Experience of appropriate IT systems

§  Level 3 qualification or equivalent in Information & Guidance desirable

Driving Licence

To secure sustainable job outcomes for Working Links customers through providing employers with high-quality services, including recruitment, with a variable focus on sales, service and candidate preparation dependant on operational requirements. To promote the Service Offer to employers, in order to deliver tailored value-added services to secure stronger relationships and long-term employer commitment.

1. Deliver performance against agreed sales, service and quality KPI’s.

2. Promote the Service Offer to employers and internal operational functions through relationship management, sales, marketing and communication activity.

3. Manage the co-ordination of a response to employer’s requirements following identification and qualification of employer needs

4. Maintain CRM and vacancy data to a defined quality standard, to enable operations timely access to key employer related data.

5. Maintain a good understanding of the local/regional labour market and employer needs in order to inform operational delivery and support targeting of sectors, employers and clients

6. Support candidates to become self-sufficient in job search activity, through adopting coaching and mentoring approaches and working with small groups.

7. Identify opportunities for the development and growth of ‘employer accounts’ through following sales process, including qualifying opportunities and escalation.

8. Identify employment and other work related opportunities with employers through marketing candidates directly into employers

9. Deliver high-quality candidate preparation prior to interview/job start, including application, interview/assessment centre and job start preparation activity

 Experience of team working in a target driven sales environment, including account management

Knowledge of relevant IT systems

Knowledge and or Experience of specialised Disability led programmes.

Knowledge of or a background in Sales or Recruitment preferred but not essential.

Numeracy and Litereacy Level 1 

KEY INTERFACES Internal: Operations Managers, Performance Managers, Consultants, Tutors,

External: Employers, Customers, Subcontractors, key stakeholders, other funding bodies, regulatory inspectorates

1. To manage one or more teams across the BGSW CRC and to ensure that resources are allocated in accordance with risk.
2. To allocate risk cases in accordance with tiering to be agreed in the Offender Management Model.
3. To appraise, supervise and support staff.
4. To reallocate and manage resources in the light of changing work priorities.

1. To manage the Teams in their activities by monitoring workload, productivity and attendance in order to achieve required outcomes and performance against targets and business plan objectives.
2. To ensure that resources are allocated to match level of risk (harm and reoffending) and need by reviewing cases and planned interventions.
3. To allocate staff to meet the workload requirements of the team and review the arrangements as required.  
4. To contribute to improvements at work through reviewing existing policies, processes and actively seeking improvements.
5. Manage financial resources by setting and agreeing budgets and working with the budgets allocated to the division.
6. To appraise, supervise, support, train and develop staff to improve performance and effectiveness.
7. To provide or obtain professional advice and guidance to team on issues related to risk of harm and offender management (within Case Management and Interventions).
8. Develop productive working relationships with senior managers, colleagues, staff, partners and other agencies.
9. To participate in recruitment and selection processes in accordance with Board policies and procedures.
10. To reallocate resources in the light of changing work priorities, in accordance with Board policies and procedures.
11. To monitor and evaluate team and individual performance and take corrective action as required.
12. To monitor and manage timekeeping, sickness absence, leave, and time off in lieu to ensure operational efficiency.
13. To manage poor performance, (lack of) capability and misconduct, in accordance with Board policies and procedures.

1. The post holder will be expected to carry out other duties at the same level of responsibility as may be required from time to time in connection with the responsibilities of the post and may be redeployed to an alternative equivalent role to meet workload requirements and priorities, including at an alternative location.
2. Promote equality, diversity and anti-discriminatory practice.
3. Managers are responsible for the safety of their staff and must ensure all staff are aware of and adhere to the local Health & Safety Policy and Procedures.
4. To comply with the prevailing Board policies and procedures.

To include IT applications: database, spreadsheets, word processing, e-mail, keyboarding, templates, management and interpersonal skills, written and verbal communication skills.

You must have a Criminal Justice Qualification either the Post Grad Probation Studies or the earlier CQSW or DipSW.

To apply for a position, please complete the online application form.

Contact details:    John.wiseman@workinglinkssecure.co.uk