Accountable for end-to-end case management either remotely or face to face exercising professional judgement and appropriate support, helping service users to meet sentence requirements and performance targets.  This could involve referring to the interventions team or other provision whilst ensuring the service user receives the best support to achieve a positive sustainable outcome.

• Manage a caseload of service users that may present a series of complex requirements and risk; ensuring appropriate enquiry, investigation, challenge, advice and guidance is provided to enable progression along the service user journey. 
• Deliver services through a direct, blended and remote method within individual and group settings to ensure service user positive outcomes are achieved.
• Ensure service users contractual requirements are met through effective case planning and on-going review in line with the relevant quality standards to achieve desired outcomes.
• Undertake on-going assessment of need and risk to aid the development of appropriate plans to meet the needs of the service users.
• Enable service user engagement and manage the consequences of service user non-compliance with their plans through the appropriate channels.
• Manage accurate service user records, assessment and plans in line company standards to ensure the service user journey is documented in accordance with our quality standards. 
• Develop and maintain strong working relationships with service users to support the delivery of the service user/customer plan.
• Mentor and develop a group of Case Officers to support them to continuously improve, assess and manage risk as well as deliver against targets.
• Support and provide guidance to volunteers and mentors to help them continuously improve, assess and manage risk as well as deliver specific tasks
• Work independently and collaboratively with internal and external third parties, ensuring appropriate provision is available to achieve a positive sustainable outcome. 
• Ensure compliance with our company policies including Health & Safety, Safeguarding and Data Security so service users, customers and staff are protected, at all times. 
 

The successful candidate will hold the relevant qualification for the role of Probation Officer and work in a team to deliver the sentence of the Court to our service users whilst maintaining public protection and achieving our performance and quality standards

The successful candidate will hold the relevant qualification for the role of Probation Officer and work in a team to deliver the sentence of the Court to our service users whilst maintaining public protection and achieving our performance and quality standards.

The following qualifications are essential:

CQSW, DIPSW, VQ5 DIP in Probation Practice or equivalent (Justice)

The following Qualifications are desirable:

A minimum of GCSE A-C in English and Mathematics (or equivalent qualification) or demonstrable experience

ICT Qualification (i.e. EDCL, Intermediate Excel, Word Certificate) or equivalent demonstrable experience

Has achieved/working towards a relevant, recognised qualification in either Justice, Employability or IAG

We are looking to recruit to a number of Permanent Probation Officer Posts based either in out Poole or Weymouth Office.

Our Poole Team also see service users at a Community Hub in Bournemouth. Weymouth additionally covers rural Dorset through local reporting centres and hubs.

Someone who genuinely cares about people, can build rapport quickly and gain trust whilst showing respect to all individuals. Someone who has a good work ethic, is focused and able to use a variety of skills to challenge and persuade people. Is clear,analytical and objective, with a non-judgemental approach and an excellent communicator.Is pro-active, constantly searching for new solutions and striving for the best solution for each person. Is able to manage a number of different projects at one time. Is able to work well as part of a team as well as alone and recognises the interdependencies with the rest of the location.
 

The role will involve travel throughout Northumberland, Newcastle, North Tyneside and South Tyneside

Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.

Address customer's personal constraints to employment, providing challenge, advice and guidance where appropriate to develop customer's capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.

Identify, structure and recommend vacancy and training solutions, working in close consultation with EST Consultants and Tutors, to meet the specific needs of customers and employers

Provide advice, guidance and support for customers during their initial weeks of employment, supporting their transition from welfare to employment to maximise the potential for customers to sustain employment in the long term

All customer engagement activities are embedded and meaningful

Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment

Maintain IT files and customer records to a required quality standard to ensure the customer journeyis documented in accordance with our quality standards

Identify employment and other work related opportunities with employers through marketing candidates directly into employers

Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times.

A good standard of general education and experience of the world of work

An ability to influence a range of different people on the benefits of Working Links

Experience of working in a customer focused, results driven environment

The ability to build rapport and work effectively with challenging individuals

An ability to develop solutions within the engagement market

Knowledge of the local labour market

Experience of appropriate IT systems

Good knowledge of community organisations and existing relationships would be advantageous

Newcastle/North Tyneside office bases however travel throughout Northumberland and South Tyneside will be required.

An integral support to the front office; coordinating daily office activity to support the effective performance and efficient running of the Local Delivery Unit. Delivers an outstanding service by assisting with administration of activities, receiving and processing information from a variety of sources and receiving all visitors

KEY ACCOUNTABILITIES

• • Support the performance of Local Delivery units including tracking activity around key targets alerting managers where action is required to support the achievement of key targets.
  • Covering reception using discretion and local knowledge to refer visitors and service users to the appropriate services and/or person when necessary, including responsibility for petty cash on a daily basis.
  • Supporting the co-ordination of local LDU meetings where appropriate e.g. IOM, Womens Services, Health and Safety, Audit and Inspections and gathering information as required.
  • Administering Group Induction arrangements in accordance with the agreed processes and procedures.
  • Establishing and maintaining relationships with key individuals and teams across the Group as well as support external third parties and partner engagement
  • Working within established processes and procedures to ensure the delivery of objectives, plans and performance targets.
  • Supporting the procurement process under the direction of the local manager/LDU leSupporting LDU managers whenever possible in the efficient running of the office to support all the activities contained therein, including coordinating availability and arranging appointments as appropriate.
  • Ensure that company policies including Health & Safety, Safeguarding and Data Security are met at all times so service users/customers and staff are protected.

Front Office Administrator- Personal Specification

Skills and Experience

Responds to requests for information or action effectively

Ability to use own initiative to prioritize tasks and organize workload

Build and maintain relationships with colleagues, customers/service users and external organisations

Ability to organize groups, meetings and appointments efficiently

Proficient in the use of Microsoft Office Products – Outlook, Word, Excel and PowerPoint to enhance service delivery

Ability to input data accurately and maintain effective systems

Attention to detail

Ability to maintain standards under pressure

Previous administrative experience

Customer service experience

Experience of working to deadlines and meeting performance targets

Working Links on behalf of StartScotland are delivering the Scottish Government’s flagship employability programme Fair Start Scotland in Edinburgh, West Lothian, Fife, East Ayrshire and South Ayrshire. This voluntary programme is aimed at providing support to disabled people and those at risk of becoming long-term unemployed to find and retain work. This service will provide a coherent range of support that will respond flexibly to the individual needs of customers and their employers

1.       Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.

2.      Address customer's personal constraints to employment, providing challenge, advice and guidance where appropriate to develop customer's capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.

3.      Identify, structure and recommend vacancy and training solutions, working in close consultation with EST Consultants and Tutors, to meet the specific needs of customers and employers.

4.      Provide advice, guidance and support for customers during their initial weeks of employment, supporting their transition from welfare to employment to maximise the potential for customers to sustain employment in the long term.

5.      Develop relationships and networks with key stakeholders including employers, Jobcentre teams and provisions and funding providers to ensure smooth operation of all processes

6.      Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.

7.      Maintain IT files and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.

8.      Identify employment and other work related opportunities with employers through marketing candidates directly into employers.

9.      Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times

·         Experience of working in a customer focused, results driven environment

·         The ability to build rapport and work effectively with challenging individuals

·         Experience of appropriate IT systems.

·         A good standard of general education and experience of the world of work

·         Level 3 qualification or equivalent in Information & Guidance

To support with the Health and Wellbeing Strategy across UK employability. To support with the development of a holistic health and employment approach, progressing customers closer to the labour market and into sustainable employment. To integrate into Operations and increase performance with our customers

Deliver performance against agreed targets and contractual requirements

Manage a supporting caseload of customers, to educate and advise on health or well-being conditions in order to enable a return to sustainable employment

Perform health specific biopsychosocial assessments with customers to identify health challenges around finding, starting and sustaining suitable employment

Provide health specific evidence based advice using clinical expertise and judgement to customers to address health specific barriers to work

Provide specialist health support through a blend of group work, digital, tutor groups and 1:1 coaching.

Develop and implement customer health specific action plans, identifying and utilising evidence based interventions to support the achievement of job goals that are suited to the customers mental and physical health needs, promoting the value of work for health & well-being, helping to build confidence and the practical and emotional skills to adapt to a working routine

To work closely with the Employment Consultants to manage customer referrals and supporting activities, ensuring action plans are aligned and updated via regular case conferences

To support in the development of a range of standardised training and support materials for non-healthcare trained employees to raise awareness and improve the employee knowledge base

To deliver a range of health specific programmes within scope of practice to support customers with their health management including Managing Anxiety, Stress Management, Pain Management, Back & Neck Care and various weekly classes eg Relaxation, Exercise Classes

Identify and build key relationships with internal (i.e. Employment Consultants) and external (i.e. GPs, healthcare providers, employers) stakeholders to support progression of the customer

Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.

Maintain IT files and customer records to a required quality standard to ensure the customer journey and interventions are documented in accordance with our quality standards and adherence to a clinical governance framework

Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected

Demonstrable previous experience of supporting those with health issues back to work/ vocational rehabilitation / occupation health

Ability to build rapport, engage and coach individuals to progress

Knowledge and experience of local specialist networks and provisions

Able to engage with peers/practitioners across local areas.

Qualified health professional registered with either Health & Care Professions Council (HCPC), British Association for Counselling & Psychotherapy (BACP), or British Association for Behavioural & Cognitive Psychotherapies (BABCP)

At least 30 hours professional CPD per year will be supported to ensure professional registration can be maintained

Our Links to Work contract covers Northamptonshire and the ability to travel and support the region is essential in this role

Working Links on behalf of StartScotland are delivering the Scottish Government’s flagship employability programme Fair Start Scotland in Edinburgh, West Lothian, Fife, East Ayrshire and South Ayrshire. This voluntary programme is aimed at providing support to disabled people and those at risk of becoming long-term unemployed to find and retain work. This service will provide a coherent range of support that will respond flexibly to the individual needs of customers and their employers

.      Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.

2.      Address customer's personal constraints to employment, providing challenge, advice and guidance where appropriate to develop customer's capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.

3.      Identify, structure and recommend vacancy and training solutions, working in close consultation with EST Consultants and Tutors, to meet the specific needs of customers and employers.

4.      Provide advice, guidance and support for customers during their initial weeks of employment, supporting their transition from welfare to employment to maximise the potential for customers to sustain employment in the long term.

5.      Develop relationships and networks with key stakeholders including employers, Jobcentre teams and provisions and funding providers to ensure smooth operation of all processes

6.      Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.

7.      Maintain IT files and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.

8.      Identify employment and other work related opportunities with employers through marketing candidates directly into employers.

9.      Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times

·         Experience of working in a customer focused, results driven environment

·         The ability to build rapport and work effectively with challenging individuals

·         Experience of appropriate IT systems.

·         A good standard of general education and experience of the world of work

·         Level 3 qualification or equivalent in Information & Guidance

Working Links on behalf of StartScotland are delivering the Scottish Government’s flagship employability programme Fair Start Scotland in Edinburgh, West Lothian, Fife, East Ayrshire and South Ayrshire. This voluntary programme is aimed at providing support to disabled people and those at risk of becoming long-term unemployed to find and retain work. This service will provide a coherent range of support that will respond flexibly to the individual needs of customers and their employers

· 

1.     Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.

2.      Address customer's personal constraints to employment, providing challenge, advice and guidance where appropriate to develop customer's capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.

3.      Identify, structure and recommend vacancy and training solutions, working in close consultation with EST Consultants and Tutors, to meet the specific needs of customers and employers.

4.      Provide advice, guidance and support for customers during their initial weeks of employment, supporting their transition from welfare to employment to maximise the potential for customers to sustain employment in the long term.

5.      Develop relationships and networks with key stakeholders including employers, Jobcentre teams and provisions and funding providers to ensure smooth operation of all processes

6.      Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.

7.      Maintain IT files and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.

8.      Identify employment and other work related opportunities with employers through marketing candidates directly into employers.

9.      Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times

.

·       

·         Experience of working in a customer focused, results driven environment

·         The ability to build rapport and work effectively with challenging individuals

·         Experience of appropriate IT systems.

·         A good standard of general education and experience of the world of work

·         Level 3 qualification or equivalent in Information & Guidance

Working Links on behalf of StartScotland are delivering the Scottish government's flagship employability programme Fair Start Scotland in Edinburgh, West Lothian, Fife, East Ayrshire and South Ayrshire . This voluntary programme is aimed at providing support to disabled people and those at risk of becoming long-term unemployed to find and retain work. This service will provide a coherent range of support that will respond flexibly to the individual needs of customers and their employers

The purpose of the role is to provide appropriate support, challenge and guidance to suitable participants so as many as possible volunteer to join the programme and ultimately secure appropriate, long term and sustainable outcomes across east and south west Scotland.

• Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.
• Deliver performance against agreed participant referral targets, service and quality KPI’s.
• To build strong relationships with local Job Centres, referral agencies and the local community to create a referral path to your programme
• Address customer's personal constraints to employment, providing challenge, advice and guidance where appropriate to develop customer's capability in the referral process ensuring they have the necessary skills and confidence to secure employment.
• Identify, structure and recommend vacancy and training solutions, working in close consultation with EST consultants and tutors, to meet the specific needs of customers and employers.
• Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.
• Maintain IT files and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.
• Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times

• A good standard of general education and experience of the world of work·
• Experience of working in a customer focused, results driven environment
• The ability to build rapport and work effectively with customers who may experience barriers to employment.
• Experience of appropriate IT systems.

Experience of networking with external agencies.

Level 3 qualification or working towards the equivalent in Information & Guidance