To engage, establish and maintain excellent relationships within the local community to actively promote and sell the benefits of Working Links/ ESF contract.    

1.    To develop and maintain engagement processes and strategies to ensure that customer referrals are maximised

2.    To engage with individuals, groups and organisations within each community

3.    Proactively engaging to establish relationships with community organisations and partner agencies.

4.    Build and maintain networks with key stakeholders including employers, jobcentre teams and provisions and funding providers to ensure smooth operation of all processes.

· An ability to influence a range of different people on the benefits of Working Links

·  Experience of working in a customer focused, results driven environment.

· The ability to build rapport and work effectively with challenging individuals

· An ability to develop solutions within the engagement market

· Knowledge of the local labour market

· Experience of appropriate IT systems

· Good knowledge of community organisations and existing relationships would be advantageous

· Experience of presenting and delivering wellbeing related group interventions, facilitating workshops or training sessions

· Experience of working with those who are unemployed and / or have wellbeing related issues with an understanding of vulnerable groups

· The successful candidate will ideally have experience of working in health promotion or public health but other industry backgrounds will be considered.

A good standard of general education and experience of the world of work.

Able to use computers and IT softwares.

Flexibility to work different times of the day as on some occasions the team will attend or host events of which may include evenings or weekends (please note this is not frequently expected within the role though).

PERSONAL ADVISOR  ROLE

 Purpose:

1.      Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers           according to their level of job readiness.

2.      Address customer's personal constraints to employment, providing challenge, advice and guidance where appropriate             to develop customer's capability in the recruitment process ensuring they have the necessary skills and confidence to             secure employment.

3.      Identify, structure and recommend vacancy and training solutions, working in close consultation with EST Consultants             and Tutors, to meet the specific needs of customers and employers.

4.      Provide advice, guidance and support for customers during their initial weeks of employment, supporting their transition           from welfare to employment to maximise the potential for customers to sustain employment in the long term.

5.      Develop relationships and networks with key stakeholders including employers, Jobcentre teams and provisions and               funding providers to ensure smooth operation of all processes

6.      Observe and adhere to our customer service standards so that all customers are provided with the same high standard           of service that maximises their chances of securing sustainable employment.

7.      Maintain IT files and customer records to a required quality standard to ensure the customer journey is documented in             accordance with our quality standards.

8.      Identify employment and other work related opportunities with employers through marketing candidates directly into                 employers.

9.      Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so                        customers and colleagues are protected at all times

.Key accountabilities:

·         Experience of working in a customer focused, results driven environment

·         The ability to build rapport and work effectively with challenging individuals

·         Experience of appropriate IT systems.

Knowledge/Experience:

Essential that Applicants have driving licence and access to car

An integral support to the front line operational teams, this role provides core administrative services to meet contract requirements as well as other professional services delivered within the Operational Hub. To deliver an outstanding service by assisting with the coordination and administration of activities, along with receiving and processing information from a variety of sources.

1. Support the co-ordination of all interventions and individual/group placements to support the delivery for the front line operational teams.

2. Support the front line operational teams with work flow management ensuring all performance measures are achieved.

3. Work within established operational support processes and procedures including contacting service user/customers to ensure the delivery of objectives, plans and performance targets.

4. Ensure that company policies including Health & Safety, Safeguarding and Data Security are met at all times so service users/customers and staff are protected.

Key Person Specification - Essential Criteria

These should be evidenced to meet the required standard for interview

• Ability to input data accurately and maintain effective systems

• Good attention to detail

• Ability to maintain standards under pressure

• Previous administrative experience

• Experience of working to deadlines and meeting performance targets

• Responds to requests for information or action effectively

• Ability to use own initiative to prioritise tasks and organise workload

• Build and maintain relationships with customers/service users, colleagues and organisations

• Proficient in the use of Microsoft Office Products - Outlook, Word, Excel and PowerPoint to enhance service delivery

A miminum of one year's recent administration experience is essential.

PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS

1.   Responds to first line enquiries from customers or colleagues relating to regional activities, ensuring the best possible service is provided

2.   Extracts specified information from documents or adds appropriate standard coding and attachments to documents to support an administrative process.

3.   Compile simple summaries of information relating to documents processed to support reporting requirements.

4.   Locates and extracts information from files and records as requested to support analytical or reporting requirements.

5.   Undertake word processing duties, including formatting letters, memos and reports to an acceptable standard of accuracy and timeliness

6.   Ensure processes are followed for the management of information so all data is accurately captured and stored in accordance with data protection requirements.

7.    Performs any other administrative duties (e.g. filing, photocopying), working flexibly in response to changing operational demands to support customer focussed service delivery.

8.    Complete a friendly Welcome Call to our customers to book them in for their first appointment and support Consultants as and when required to book customers in for future appointments and group sessions.

9.    Send out confirmation emails to customers regarding details of their next appointment, groups session or interview

10. Book rooms in local venues for Consultant and Advisor delivery

11. Schedule and complete IWS calls to customers identifying if any further support is required.

12. Contact employers to obtain verification and ensure evidence requirements of performance are met

13. Manage and reconcile petty cash

14. Adhere to ESF compliance standards with regards to storing and maintaining documents. Also undertake monthly compliance file checks

15. Arrange and complete monthly catch up calls with our disengaged customers.

To support the delivery of the organisation’s Community Payback scheme. To play an active role in the assessment of service users for their Community Payback Placement. To supervise service-users on community work placements, in groups, in accordance with defined practices and procedures in a way that supports the pro social values of the scheme. To contribute to the procurement and management of work placements for service users.

• Help identify potential PR opportunities, to increase public confidence in the work of the organisation and to develop and maintain a positive public profile of Community Payback and the wider organisation.
• To support the Team Manager through assisting to Identify, assess, and deliver a range of community based work placements/ projects to ensure that they are suitable in relation to Health & Safety, placement quality, service user risk, need and diversity, and that they promote public confidence.
• Complete accurately and in a timely manner work and other records, including reporting negative and positive behaviours, and any matters associated with risk, both electronically and verbally to Case Managers and or the Operational Hub.
• Support Case Managers by providing information when requested to, sentence planning and enforcement through timely feedback .
• Act as a positive role model with colleagues, beneficiaries, the public and service users, promoting a strong work ethic.

Assessment and Allocation:

• Prepare service users to work their Community Payback hours through suitable induction, and briefing.
• Allocate service users to appropriate work placements taking in consideration risk, need and diversity factors.
• Supervision of individual and group placements:
• Supervise and motivate allocated groups / individuals of service users on work placements to complete their Community Payback hours, and ensuring the safety of the public, staff and offenders are maintained.
• Ensure proper inspection, use, maintenance and security of vehicles, equipment and materials.
• Safely transport Service users, tools and equipment to project locations, as required.
• Prepare, review and update project risk assessments though completions of the appropriate paperwork and provide information to Case Managers to support the completion of individual risk assessments as required by organisational policy and legal requirements.
• Contribute alongside the Operational Hub and Team Manager to the monitoring of Individual Placements and supporting beneficiaries to resolve issues.
• Instruct, and supervise, service users to complete their Community Payback hours.

Placement procurement:

• Provide support and advice for beneficiaries providing work placements for offenders.Under the guidance of the Team Manager, source placements for individuals and groups of service users within their locality, which benefit the local community and take into account the Contributions Cost policy.
• Maintain a professional working relationship with Beneficiaries and support partnership working though participation in Community Projects agreed with Team Manager

Delivery hub:

• Liaise with the Hub providing up to date and accurate data on service users
• Respond to requests from the Hub in a timely manner

BGSW CRC is a provider of Probation services and we are looking to recruit CP Case workers across the BGSW area

Are you a positive clear thinking individual with excellent problem solving skills?

Do you have a background in the following:-

• group work
• coaching
• mentoring
• team working
•  support work
• community work
• DIY skills

OR are you looking for a change in direction a new challenge or your first step in a Criminal Justice career 

Do you have a full driving licence?

To support the delivery of the organisation’s Community Payback scheme. To play an active role in the assessment of service users for their Community Payback Placement. To supervise service-users on community work placements, in groups, in accordance with defined practices and procedures in a way that supports the pro social values of the scheme. To contribute to the procurement and management of work placements for service users.

Key accountabilities:

Help identify potential PR opportunities, to increase public confidence in the work of the organisation and to develop and maintain a positive public profile of Community Payback and the wider organisation.

To support the Team Manager through assisting to Identify, assess, and deliver a range of community based work placements/ projects to ensure that they are suitable in relation to Health & Safety, placement quality, service user risk, need and diversity, and that they promote public confidence.

Complete accurately and in a timely manner work and other records, including reporting negative and positive behaviours, and any matters associated with risk, both electronically and verbally to Case Managers and or the Operational Hub.

Support Case Managers by providing information when requested to, sentence planning and enforcement through timely feedback.

Act as a positive role model with colleagues, beneficiaries, the public and service users, promoting a strong work ethic

Assessment and Allocation:

Prepare service users to work their Community Payback hours through suitable induction, and briefing.

Allocate service users to appropriate work placements taking in consideration risk, need and diversity factors.

Supervision of individual and group placements:

Supervise and motivate allocated groups / individuals of service users on work placements to complete their Community Payback hours, and ensuring the safety of the public, staff and offenders are maintained.

Ensure proper inspection, use, maintenance and security of vehicles, equipment and materials.

Safely transport Service users, tools and equipment to project locations, as required.

Prepare, review and update project risk assessments though completions of the appropriate paperwork and provide information to Case Managers to support the completion of individual risk assessments as required by organisational policy and legal requirements.

Contribute alongside the Operational Hub and Team Manager to the monitoring of Individual Placements and supporting beneficiaries to resolve issues.

Instruct, and supervise, service users to complete their Community Payback hours.

Placement procurement:

Under the guidance of the Team Manager, source placements for individuals and groups of service users within their locality, which benefit the local community and take into account the Contributions Cost policy

BGSW CRC is a provider of Probation services and we are looking to recruit CP Case workers across the BGSW area

Are you a positive clear thinking individual with excellent problem solving skills?

Do you have a background in the following:-

• group work
•  coaching
•  mentoring
•  team working
• support work
•  community work
•  DIY skills

OR are you looking for a change in direction, a new challenge, or your first step in a Criminal Justice career 

Do you have a full driving licence?

If you can R most of the above

To support the delivery of the organisation’s Community Payback scheme. To play an active role in the assessment of service users for their Community Payback Placement.  To supervise service-users on community work placements, in groups, in accordance with defined practices and procedures in a way that supports the pro social values of the scheme. To contribute to the procurement and management of work placements for service users.

• Help identify potential PR opportunities, to increase public confidence in the work of the organisation and to develop and maintain a positive public profile of Community Payback and the wider organisation.
• To support the Team Manager through assisting to Identify, assess, and deliver a range of community based work placements/ projects to ensure that they are suitable in relation to Health & Safety, placement quality, service user risk, need and diversity, and that they promote public confidence.
• Complete accurately and in a timely manner work and other records, including reporting negative and positive behaviours, and any matters associated with risk, both electronically and verbally to Case Managers and or the Operational Hub.
• Support Case Managers by providing information when requested to, sentence planning and enforcement through timely feedback .
• Act as a positive role model with colleagues, beneficiaries, the public and service users, promoting a strong work ethic.

Assessment and Allocation:

• Prepare service users to work their Community Payback hours through suitable induction, and briefing.
• Allocate service users to appropriate work placements taking in consideration risk, need and diversity factors.

Supervision of individual and group placements:

• Supervise and motivate allocated groups / individuals of service users on work placements to complete their Community Payback hours, and ensuring the safety of the public, staff and offenders are maintained.
• Ensure proper inspection, use, maintenance and security of vehicles, equipment and materials.
• Safely transport Service users, tools and equipment to project locations, as required.
• Prepare, review and update project risk assessments though completions of the appropriate paperwork and provide information to Case Managers to support the completion of individual risk assessments as required by organisational policy and legal requirements.
• Contribute alongside the Operational Hub and Team Manager to the monitoring of Individual Placements and supporting beneficiaries to resolve issues.
• Instruct, and supervise, service users to complete their Community Payback hours.

Placement procurement:

• Under the guidance of the Team Manager, source placements for individuals and groups of service users within their locality, which benefit the local community and take into account the Contributions Cost policy.
• Provide support and advice for beneficiaries providing work placements for offenders.
• Maintain a professional working relationship with Beneficiaries and support partnership working though participation in Community Projects agreed with Team Manager

Delivery hub:

• Liaise with the Hub providing up to date and accurate data on service users
• Respond to requests from the Hub in a timely manner
• Contribute to compliance and performance analysis.

Are you a positive clear thinking individual with a desire to help people change?

Do you have a background in the following:-

group work

coaching

training

mentoring

tutoring

teaching

team working

support work

community work

OR are you looking for a change in direction  a new challenge  or your first step in a Criminal Justice career 

Five or more GCSEs or equivalent