To support the delivery of the organisation's community payback scheme. To play an active role in the assessment of service users for their community payback placement. To supervise service users on community work placements, in groups, in accordance with defined practices and procedures in a way that supports the pro social values of the scheme. To contribute to the procurement and management of work placements for service users.

1. Help identify potential PR opportunities, to increase public confidence in the work of the organisation and to develop and maintain a positive public profile of community payback and the wider organisation.

2. To support the team manager through assisting to identify, assess and deliver a wide range of community based work placments.

3. Prepare service users to work their community payback hours through suitable induction and briefing.

4. Supervise and motivate allocated groups/individuals of service users on work placements to complete their community payback hours and ensuring the safety of the public, staff and offenders are maintained.

5. Ensure proper inspection, use, maintenance and security of vehicles, equipment and materials.

6. Under the guidance of the Team Manager, source placements for individuals and groups of service users within their locality, which benefit the local community and take into account the contributions cost policy.

7. Provide support and advice for beneficiaries providing work placements for offenders.

8. Liaise with the HUB providing up to date and accurate data on service users.

9. Respond to requests from the HUB in a timely manner.

10. Contribute to compliance and performance analysis.

Group work, DIY skills, community work, coaching, team working, mentoring, support work and IT competence.

Full driving licence

BGSW Community Rehabilitation Company is a provider of probation services and we are recruiting CP Case Workers across the area.

An integral support to the front line operational teams, the Service Delivery Consultant provides core administrative services to meet contract requirements as well as other professional services delivered within the Operational Hub.

• Support the front line operational teams with work-flow management ensuring all service level agreements are achieved.
• Ensure processes are followed for the management of information and contract performance.
• To ensure all data is accurately captured in a timely manner and stored in accordance to contractual and legislative requirements.
• Establish and maintain relationships with key individuals and teams across the organisation as well as support external third parties and partner engagement.
• Work within established operational support processes to ensure the delivery of objectives, plans and performance targets.
• Ensure that company policies including Health & Safety, Safeguarding and Data Security are met at all times so service users/customers and staff are protected.

Essential criteria:

• Responds to requests for information or action effectively.
• Ability to use own initiative to prioritise tasks and organise workload.
• Build and maintain relationships with customers/service users, colleagues and external organisations.
• Proficient in the use of Microsoft Office Products - Outlook, Word, Excel and Powerpoint to enhance service delivery.
• Ability to input data accurancy and maintain effective systems.
• Good attention to detail.
• Previous administrative experience.
• Experience of working to deadlines and meeting performance targets.

Desirable criteria:

• Customer service experience.

• Microsoft Office Products

Provide advice and work focused health interventions and support to address customer’s health specific barriers to enable progression into work and sustainable employment.

1. Deliver performance against agreed targets and contractual requirements
2. Manage a supporting caseload of customers, to educate and advise on health or well-being conditions in order to enable a return to sustainable employment
3. Perform health specific biopsychosocial assessments with customers to identify health challenges around finding, starting and sustaining suitable employment
4. Provide health specific evidence based advice using clinical expertise and judgement to customers to address health specific barriers to work
5. Provide specialist health support through a blend of group work, digital/ virtual,  tutor groups and 1:1 coaching.
6. Develop and implement customer health specific action plans, identifying and utilising evidence based interventions to support the achievement of job goals that are suited to the customers mental and physical health needs, promoting the value of work for health & well-being, helping to build confidence and the practical and emotional skills to adapt to a working routine
7. To work closely with the Work and Health Advisors to manage customer referrals and supporting activities between the two areas, ensuring action plans are aligned and  updated via regular case conferences
8. To support in the development of a range of standardised training and support materials for non-healthcare trained employees to raise awareness and improve the employee knowledge base
9. To deliver a range of health specific programmes to support customers with their health management including Managing Anxiety, Stress Management, Pain Management, Back & Neck Care and various weekly classes eg  Exercise Classes
10. Identify and build key relationships with internal (i.e. Work and Health Advisors) and external (i.e. GPs, healthcare providers, employers) stakeholders to support progression of the customer
11. Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.
12. Maintain IT files and customer records to a required quality standard to ensure the customer journey and interventions are documented in accordance with our quality standards and adherence to a clinical governance framework
13. Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times.

• Qualified Health professional registered with either Health & Care Professions Council (HCPC), British Association for Counselling & Psychotherapy (BACP), or British Association for Behavioural & Cognitive Psychotherapies (BABCP)
• Demonstrable previous experience of supporting those with health issues back to work/  vocational rehabilitation / occupation health
• Ability to build rapport, engage and coach individuals to progress
• Knowledge and experience of local specialist networks and provisions
• Able to engage with peers/practitioners across local areas.

At least 30 hours professional CPD per year will be supported to ensure professional registration can be maintained

• Qualified Health professional registered with either Health & Care Professions Council (HCPC), British Association for Counselling & Psychotherapy (BACP), or British Association for Behavioural & Cognitive Psychotherapies (BABCP)

Base location:

Various locations across Wales

CPD: At least 30 hours professional CPD per year will be supported to ensure professional registration can be maintained

KEY INTERFACES

Internal; Work & Health Advisors, Health & Wellbeing Manager, Internal service providers

External: Customers, Key stakeholders, other external bodies, Employers

Welsh language skills both written and verbal are essential in both Anglesey and Gwynedd locations and desirable in all other locations across Wales.

These new roles are subject to new business wins which we will receive the results of in early October. You will be expected to attend an assessment centre prior to this date. The assessment centre for this position has been scheduled for WC25 September 2017 in Cardiff.

1.    Deliver performance against agreed sales, service and quality KPI’s.

2.    Promote the Service Offer to employers and internal operational functions through relationship management, sales, marketing and communication activity.

3.   Manage the co-ordination of a response to employer’s requirements following identification and qualification of employer needs

4.    Maintain CRM and vacancy data to a defined quality standard, to enable operations timely access to key employer related data.

5.    Maintain a good understanding of the local/regional labour market and employer needs in order to inform operational delivery and support targeting of sectors, employers and clients

6.   Support candidates to become self-sufficient in job search activity, through adopting coaching and mentoring approaches and working with small groups.

7.    Identify opportunities for the development and growth of ‘employer accounts’ through following sales process, including qualifying opportunities and escalation.

8.   Identify employment and other work related opportunities with employers through marketing candidates directly into employers

9.   Deliver high-quality candidate preparation prior to interview/job start, including application, interview/assessment centre and job start preparation activity

To secure sustainable job outcomes for Working Links customers through providing employers with high-quality services, including recruitment, with a variable focus on sales, service and candidate preparation dependant on operational requirements. To promote the Service Offer to employers, in order to deliver tailored value-added services to secure stronger relationships and long-term employer commitment.

PURPOSE OF YOUR JOB

Provide appropriate support, challenge and guidance to a caseload of customers so as many as possible secure appropriate, long term, sustainable outcomes.

PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS

1.   Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.

2.   Address customer’s personal constraints to employment, providing challenge, advice and guidance where appropriate to develop customer’s capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.

3.   Identify, structure and recommend vacancy and training solutions, working in close consultation with EST Consultants and Tutors, to meet the specific needs of customers and employers.

4.   Provide advice, guidance and support for customers during their initial weeks of employment, supporting their transition from welfare to employment to maximise the potential for customers to sustain employment in the long term.

5.   Develop relationships and networks with key stakeholders including employers, jobcentre teams and provisions and funding providers to ensure smooth operation of all processes

6.   Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.

7.   Maintain IT files and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.

8.   Identify employment and other work related opportunities with employers through marketing candidates directly into employers.

9.    Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times.

§  A good standard of general education and experience of the world of work

§  Experience of working in a customer focused, results driven environment.

§  The ability to build rapport and work effectively with challenging individuals

§  Knowledge of the local labour market

§  Experience of appropriate IT systems