Working Links on behalf of StartScotland are delivering the Scottish governments flagship employability programme Fair Start Scotland in Edinburgh, West Lothian, Fife, East Ayrshire and South Ayrshire . This voluntary programme is aimed at providing support to disabled people and those at risk of becoming long-term unemployed to find and retain work. This service will provide a coherent range of support that will respond flexibly to the individual needs of customers and their employers

The purpose of the role is to provide appropriate support, challenge and guidance to suitable participants so as many as possible volunteer to join the programme and ultimately secure appropriate, long term and sustainable outcomes accross east and south west Scotland.

.      Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.

2.   Deliver performance against agreed participant referral targets, service and quality KPI’s.

3.   To build strong relationships with local Job Centres, referral agencies and the local community to create a referral path to your programme

4.   Address customer's personal constraints to employment, providing challenge, advice and guidance where appropriate to develop customer's capability in the referral process ensuring they have the necessary skills and confidence to secure employment.

5.   Identify, structure and recommend vacancy and training solutions, working in close consultation with EST Consultants and Tutors, to meet the specific needs of customers and employers.

6.   Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.

7.   Maintain IT files and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.

8.         Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times

• A good standard of general education and experience of the world of work·       
•    Experience of working in a customer focused, results driven environment
•    The ability to build rapport and work effectively with challenging individuals
•    Experience of appropriate IT systems.

   Experience of Networking with external agencies.

Level 3 qualification or working towards the equivalent in Information & Guidance

Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.

2.      Address customer's personal constraints to employment, providing challenge, advice and guidance where appropriate to develop customer's capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.

3.      Identify, structure and recommend vacancy and training solutions, working in close consultation with EST Consultants and Tutors, to meet the specific needs of customers and employers.

4.      Provide advice, guidance and support for customers during their initial weeks of employment, supporting their transition from welfare to employment to maximise the potential for customers to sustain employment in the long term.

5.      Develop relationships and networks with key stakeholders including employers, Jobcentre teams and provisions and funding providers to ensure smooth operation of all processes

6.      Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.

7.      Maintain IT files and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.

8.      Identify employment and other work related opportunities with employers through marketing candidates directly into employers.

9.      Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times

.

·         Experience of working in a customer focused, results driven environment

·         The ability to build rapport and work effectively with challenging individuals

·         Experience of appropriate IT systems.

·         A good standard of general education and experience of the world of work

·         Level 3 qualification or equivalent in Information & Guidance

Working directly with service users, both in groups and individually, to deliver targeted interventions to match risk and need.  The role will be managed within operations, but will be closely aligned to operational hubs where timetabling and deployment activity will occur.  Interventions will include Accredited Programmes (APs), Rehabilitation Activity Requirements (RARs) Employment Training and Education (ETE), Restorative Justice (RJ) and Senior Attendance Centre (SAC).  Team members will not be expected to deliver all interventions, but will be expected to demonstrate flexibility and a willingness to learn new skills to best meet service user need and operational demand.  

KEY ACCOUNTABILITIES

• Ensure interventions are delivered according to the relevant manual and Quality Assurance Framework

• Ensure processes are followed for the management of information and ensure recording is accurate and timely (case records, progress and final reports)

• Contribute to the ongoing risk assessment and management of all service users

• Establish and maintain relationships with key individuals and teams (service users, case managers, external agencies)

• Promote equality and diversity when delivering interventions taking into account the needs of service users with protected characteristics

• Promote access to service users.  There is an expectation that interventions officers work evenings (generally 3 a week) and deliver interventions at different sites according to local need. This role may involve weekend working, but only for those practitioners who wish to do so.

• Ensure that company policies including Health & Safety, Safeguarding and Data Security are met at all times so service users and staff are protected.

Working with groups of adults in a teaching, training or coaching capacity (Essential)

Direct contact with service users in a probation or criminal justice setting (Desirable)

Effective communication skills (oral and written) (E)

Ability to work as a member of a team and to take individual lead responsibilities (E)

Evidence of ability to plan and organise own workload (E)

Evidence of effective problem solving skills (E)

Public presentation/teaching skills (E)

Ability to use a computer and databases as required (E)

Skills in quality assurance  and providing developmental feedback to colleagues' (D)

The work of the CRC in reducing crime and public protection (E)

Basic principles of “what works” in rehabilitation (E)

Group working theory and group dynamics (D)

Understanding of statutory obligations of the supervision of service users (D)

A minimum of Grade C GCSE in English (E)

VQ Level 3 Criminal Justice Standards or education that would support learning at this level (E)

Certificate in Adult Education (D)

PTLLS training (D)

There is an expectation that interventions officers work evenings (generally 3 a week if full time) and deliver interventions at different sites according to local need.

Working directly with service users, both in groups and individually, to deliver targeted interventions to match risk and need.  The role will be managed within operations, but will be closely aligned to operational hubs where timetabling and deployment activity will occur.  Interventions will include Accredited Programmes (APs), Rehabilitation Activity Requirements (RARs) Employment Training and Education (ETE), Restorative Justice (RJ) and Senior Attendance Centre (SAC).  Team members will not be expected to deliver all interventions, but will be expected to demonstrate flexibility and a willingness to learn new skills to best meet service user need and operational demand.  

• Ensure interventions are delivered according to the relevant manual and Quality Assurance Framework

• Ensure processes are followed for the management of information and ensure recording is accurate and timely (case records, progress and final reports)

• Contribute to the ongoing risk assessment and management of all service users

• Establish and maintain relationships with key individuals and teams (service users, case managers, external agencies)

• Promote equality and diversity when delivering interventions taking into account the needs of service users with protected characteristics

• Promote access to service users.  There is an expectation that interventions officers work evenings (generally 3 a week) and deliver interventions at different sites according to local need. This role may involve weekend working, but only for those practitioners who wish to do so.

• Ensure that company policies including Health & Safety, Safeguarding and Data Security are met at all times so service users and staff are protected.

Working with groups of adults in a teaching, training or coaching capacity (Essential)

Direct contact with service users in a probation or criminal justice setting (Desirable)

Effective communication skills (oral and written) (E)

Ability to work as a member of a team and to take individual lead responsibilities (E)

Evidence of ability to plan and organise own workload (E)

Evidence of effective problem solving skills (E)

Public presentation/teaching skills (E)

Ability to use a computer and databases as required (E)

Skills in quality assurance  and providing developmental feedback to colleagues' (D)

The work of the CRC in reducing crime and public protection (E)

Basic principles of “what works” in rehabilitation (E)

Group working theory and group dynamics (D)

Understanding of statutory obligations of the supervision of service users (D)

A minimum of Grade C GCSE in English (E)

VQ Level 3 Criminal Justice Standards or education that would support learning at this level (E)

Certificate in Adult Education (D)

PTLLS training (D)

There is an expectation that interventions officers work evenings (generally 3 a week if full time) and deliver interventions at different sites according to local need.

Full and part time posts in Gloucester, Bristol and Chippenham.

Interview dates will be Monday 6th August and Tuesday 7th August

An integral support to the front line operational teams; providing core contract requirements as well as other professional services delivered within the Operational Hub/Front Office. Delivers an outstanding service by assisting with the coordination and administration of activities, along with receiving and processing information from a variety of sources.

• Supporting service users/customers whenever possible; using discretion and local knowledge to refer them to the appropriate services and/or organisations when necessary.
• Support the co-ordination of all interventions and individual/group placements to support the delivery for the front line operational teams.
• Using a multi-channelled delivery approach to source and promote the relevant services available to individuals internally and externally to achieve a positive outcome.
• Ensure processes are followed for the management of information and contract performance and to ensure all data is accurately captured in a timely manner and stored in accordance to contractual and legislative requirements.
• Support the front line operational teams with work flow management ensuring all service level agreements are achieved.
• Establish and maintain relationships with key individuals and teams across the Group as well as support external third parties and partner engagement
• Work within established operational support processes and procedures including contacting service user/customers to ensure the delivery of objectives, plans and performance targets.
• Maintain customer engagement as well as re-engagement to support front line operational teams with adhering to action plans, positive outcomes and where required the enforcement arrangements in accordance with service level agreements.
• Ensure that company policies including Health & Safety, Safeguarding and Data Security are met at all times so service users/customers and staff are protected.

Skills and Experience

Responds to requests for information or action effectively

Ability to use own initiative to prioritize tasks and organize workload

Build and maintain relationships with customers/service users, colleagues and external organisations　

Ability to allocate cases effectively to the most appropriate and available case manager

Proficient in the use of Microsoft Office Products – Outlook, Word, Excel and PowerPoint to enhance service delivery

Ability to input data accurately and maintain effective systems

Attention to detail

Ability to maintain standards under pressure

Previous administrative experience

Customer service experience

Experience of working to deadlines and meeting performance targets

Knowledge and Understanding

Contract Knowledge

Good Understanding of Risk Management principles

Understanding of responsibilities in relation to DPA, H&S, E&D, Safeguarding (L1) and Information Security

Qualifications

A minimum of GCSE A-C in English and Math’s (or equivalent qualification) or equivalent demonstrable experience

ICT Qualification (i.e. EDCL, Intermediate Excel / Word Certificate or equivalent qualification) or equivalent demonstrable experience

A minimum of NVQ in Business Admin L2 (or equivalent qualification) or equivalent demonstrable experience

Supporting statement to be a maximum of 500 words to include experience and knowledge.

Interviews to be held Thursday 23rd July.  Applicants will be contacted by email with interview details.

To contribute, as a member of an offender management team to the rehabilitation of offenders and the reduction of crime.

• • As Responsible Officer, assess low/ medium risk service users including risk of harm screening, including risk escalation if required.
  • Prepare sentence plans, implement and/or oversee interventions, review and evaluate in accordance with local procedures.
  • Supervise and motivate service users in accordance with sentence plan.
  • Delivering accredited programmes; this could include evening and weekend work.
  • Work closely with HMP sites to deliver Through the Gate activity which could include on site provision.
  • Ensure contact is maintained with service users in accordance with standards and local procedures.
  • Follow enforcement procedures and initiate enforcement action as necessary.
  • Enter all appropriate offender information entered onto computer records in accordance with national standards and local procedures.
  • Refer to other agencies as necessary.

Knowledge and Qualifications

An understanding of the reasons why people offend

Desirable:

Understanding of statutory obligations of the supervision of offenders

The role of Probation Service locally, regionally and nationally within the CJS

Mental skills

Essential:

Demonstrates an ability or potential to make realistic judgements based on relevant, up-to-date, verifiable information

Evidence of effective problem solving skills

Ability to work under pressure and to deadlines

Communication skills

Essential:

Effective communications skills (verbal and written)

Ability to promote effective working relationships with internal and external colleagues and stakeholders

Desirable: Ability to speak/write in Welsh

Physical skills

Essential: Well developed ICT and use of IT skills

Initiative

Essential: Ability to work as a member of a team and to take individual lead responsibilities.

Evidence of an ability to plan and organise own workload

Experience

Essential: Direct contact with difficult people within a Probation or other relevant Criminal Justice Agency e.g. Social Services, Police, Prison, Educational Establishment, relevant voluntary work

Finance and resources

Desirable: Awareness of budget constraints

Resilience

Essential: Resilience, ability to meet varied, continuous and challenging deadlines

Commitment to, and understanding of valuing diversity and anti-discriminatory practice (equal opportunities)

Ability to travel to all locations as required by the role

Evidence of self development in relation to own knowledge, skills and competence

Desirable:

Ability to recognise and share good practice

Essential:

VQ Level 3 Community Justice Standards or relevant qualification and willingness to work towards VQ level 3

Education that would support learning at this level

• The role outline is dynamic and key areas of responsibility of the post will develop and evolve in accordance with the overall role and purpose of the post.
• In order to meet both short and longer term operational requirements, Wales CRC reserves the right to reassign staff to other business locations and/or LDUs and also between LDUs and Interventions. This will be carried out in line with the prevailing Wales CRC policies.
• Previous applicants need not apply

Accountable for end-to-end case management either remotely or face to face exercising professional judgement and appropriate support, helping service users to meet sentence requirements and performance targets.  This could involve referring to the interventions team or other provision whilst ensuring the service user receives the best support to achieve a positive sustainable outcome.

• Manage a caseload of service users that may present a series of complex requirements and risk; ensuring appropriate enquiry, investigation, challenge, advice and guidance is provided to enable progression along the service user journey. 
• Deliver services through a direct, blended and remote method within individual and group settings to ensure service user positive outcomes are achieved.
• Ensure service users contractual requirements are met through effective case planning and on-going review in line with the relevant quality standards to achieve desired outcomes.
• Undertake on-going assessment of need and risk to aid the development of appropriate plans to meet the needs of the service users.
• Enable service user engagement and manage the consequences of service user non-compliance with their plans through the appropriate channels.
• Manage accurate service user records, assessment and plans in line company standards to ensure the service user journey is documented in accordance with our quality standards. 
• Develop and maintain strong working relationships with service users to support the delivery of the service user/customer plan.
• Mentor and develop a group of Case Officers to support them to continuously improve, assess and manage risk as well as deliver against targets.
• Support and provide guidance to volunteers and mentors to help them continuously improve, assess and manage risk as well as deliver specific tasks
• Work independently and collaboratively with internal and external third parties, ensuring appropriate provision is available to achieve a positive sustainable outcome. 
• Ensure compliance with our company policies including Health & Safety, Safeguarding and Data Security so service users, customers and staff are protected, at all times. 
 

The successful candidate will hold the relevant qualification for the role of Probation Officer and work in a team to deliver the sentence of the Court to our service users whilst maintaining public protection and achieving our performance and quality standards.

The following qualifications are essential:

CQSW, DIPSW, VQ5 DIP in Probation Practice or equivalent (Justice)

The following Qualifications are desirable:

A minimum of GCSE A-C in English and Mathematics (or equivalent qualification) or demonstrable experience

ICT Qualification (i.e. EDCL, Intermediate Excel, Word Certificate) or equivalent demonstrable experience

Has achieved/working towards a relevant, recognised qualification in either Justice, Employability or IAG

The post is based in Gloucester but there may be an expectation to work across the BGSW CRC area

Accountable for end-to-end case management either remotely or face to face exercising professional judgement and appropriate support, helping service users to meet sentence requirements and performance targets.  This could involve referring to the interventions team or other provision whilst ensuring the service user receives the best support to achieve a positive sustainable outcome.

• Manage a caseload of service users that may present a series of complex requirements and risk; ensuring appropriate enquiry, investigation, challenge, advice and guidance is provided to enable progression along the service user journey. 
• Deliver services through a direct, blended and remote method within individual and group settings to ensure service user positive outcomes are achieved.
• Ensure service users contractual requirements are met through effective case planning and on-going review in line with the relevant quality standards to achieve desired outcomes.
• Undertake on-going assessment of need and risk to aid the development of appropriate plans to meet the needs of the service users.
• Enable service user engagement and manage the consequences of service user non-compliance with their plans through the appropriate channels.
• Manage accurate service user records, assessment and plans in line company standards to ensure the service user journey is documented in accordance with our quality standards. 
• Develop and maintain strong working relationships with service users to support the delivery of the service user/customer plan.
• Mentor and develop a group of Case Officers to support them to continuously improve, assess and manage risk as well as deliver against targets.
• Support and provide guidance to volunteers and mentors to help them continuously improve, assess and manage risk as well as deliver specific tasks
• Work independently and collaboratively with internal and external third parties, ensuring appropriate provision is available to achieve a positive sustainable outcome. 
• Ensure compliance with our company policies including Health & Safety, Safeguarding and Data Security so service users, customers and staff are protected, at all times. 
 

The successful candidate will hold the relevant qualification for the role of Probation Officer and work in a team to deliver the sentence of the Court to our service users whilst maintaining public protection and achieving our performance and quality standards.

The following qualifications are essential:

CQSW, DIPSW, VQ5 DIP in Probation Practice or equivalent (Justice)

The following Qualifications are desirable:

A minimum of GCSE A-C in English and Mathematics (or equivalent qualification) or demonstrable experience

ICT Qualification (i.e. EDCL, Intermediate Excel, Word Certificate) or equivalent demonstrable experience

Has achieved/working towards a relevant, recognised qualification in either Justice, Employability or IAG

We are looking to recruit to a number of Permanent Probation Officer Posts based either in out Poole or Weymouth Office.

Our Poole Team also see service users at a Community Hub in Bournemouth. Weymouth additionally covers rural Dorset through local reporting centres and hubs.

Responsible for the delivery and management of a team of Case Managers and any other operational staff across designated delivery sites; ensuring contractual requirements are met and deliver performance targets to guarantee positive sustainable outcomes are achieved.

Lead, motivate, develop and performance manage the team to continuously improve and enhance the service users’ journey ensuring the team delivers against targets.

Oversee the team caseloads ensuring that complex needs and risks are managed and appropriate support is provided to enable progression along the service user journey.

Complete regular case reviews and observations to monitor the quality of delivery and appropriate management of risk in line with our customer service standards.

Manage the practice and performance of the team and individuals, providing the necessary support to assist with development and performance improvement objectives through training, supervision and ongoing appraisal. 

Providing ongoing leadership and support to facilitate the management of change.

Responsible for profit and loss account; driving down costs and increasing profitability to meet budgetary requirements whilst ensuring operational performance isn’t compromised.

Ensure the site exemplifies the organisational culture and values as well as adopting effective communication processes to maximise staff retention and motivation.

Work independently and collaboratively with internal and external third parties, ensuring appropriate provision is available to support the team as well as promoting the Community Rehabilitation Company services and how it can benefit local communities. 

Ensure compliance with our company policies including Health and Safety, Safeguarding and Data Security so service users, customers and staff are protected, at all times.  

Ability to demonstrate a level of management and professional competence required for the role.

Previous experience of developing/mentoring individuals to maximise performance.

Evidence of managing performance, quality and service targets.

Demonstrates an ability to gather current, verifiable information to make a realistic assessment. 

Develop, build and maintain relationships with team members and internal/external key stakeholders. 

Has the requisite personal skills and values base to manage relationships effectively, whilst maintaining professional boundaries:   Empathy, Listening, Ability to challenge, Communication, Integrity, Attention to detail & Ability to maintain standards under pressure.

Demonstrates the ability and resilience to work effectively and achieve performance with individuals who present challenging behaviours.  

Responds to changes in circumstances information or action effectively

Ability to use own initiative to prioritise and organise workload for self and others

Proficient and competent when using IT systems

Experience in using Microsoft Applications (or equivalent)

Ability to input data accurately and maintain effective systems

CQSW, DIPSW, VQ5 DIP in Probation Practice or equivalent (Justice)

Possess appropriate management qualification eg ILM 5.

ICT Qualification (eg EDCL, Intermediate Excel, Word Certificate) or equivalent demonstrable experience

This role is based in the Weymlouth office but will have some elements of working across LDU boundaries within the South West.

Responsible for the delivery and management of a team of Case Managers and any other operational staff across designated delivery sites; ensuring contractual requirements are met and deliver performance targets to guarantee positive sustainable outcomes are achieved.

Lead, motivate, develop and performance manage the team to continuously improve and enhance the service users’ journey ensuring the team delivers against targets.

Oversee the team caseloads ensuring that complex needs and risks are managed and appropriate support is provided to enable progression along the service user journey.

Complete regular case reviews and observations to monitor the quality of delivery and appropriate management of risk in line with our customer service standards.

Manage the practice and performance of the team and individuals, providing the necessary support to assist with development and performance improvement objectives through training, supervision and ongoing appraisal. 

Providing ongoing leadership and support to facilitate the management of change.

Responsible for profit and loss account; driving down costs and increasing profitability to meet budgetary requirements whilst ensuring operational performance isn’t compromised.

Ensure the site exemplifies the organisational culture and values as well as adopting effective communication processes to maximise staff retention and motivation.

Work independently and collaboratively with internal and external third parties, ensuring appropriate provision is available to support the team as well as promoting the Community Rehabilitation Company services and how it can benefit local communities. 

Ensure compliance with our company policies including Health and Safety, Safeguarding and Data Security so service users, customers and staff are protected, at all times.  

Ability to demonstrate a level of management and professional competence required for the role.

Previous experience of developing/mentoring individuals to maximise performance.

Evidence of managing performance, quality and service targets.

Demonstrates an ability to gather current, verifiable information to make a realistic assessment. 

Develop, build and maintain relationships with team members and internal/external key stakeholders. 

Has the requisite personal skills and values base to manage relationships effectively, whilst maintaining professional boundaries:   Empathy, Listening, Ability to challenge, Communication, Integrity, Attention to detail & Ability to maintain standards under pressure.

Demonstrates the ability and resilience to work effectively and achieve performance with individuals who present challenging behaviours.  

Responds to changes in circumstances information or action effectively

Ability to use own initiative to prioritise and organise workload for self and others

Proficient and competent when using IT systems

Experience in using Microsoft Applications (or equivalent)

Ability to input data accurately and maintain effective systems

CQSW, DIPSW, VQ5 DIP in Probation Practice or equivalent (Justice)

Possess appropriate management qualification eg ILM 5.

ICT Qualification (eg EDCL, Intermediate Excel, Word Certificate) or equivalent demonstrable experience

This role is based in the Poole office but will have some elements of working across LDU boundaries within the South West.

Provide appropriate support, challenge and guidance to a caseload of customers so as many as possible achieve appropriate, long term, sustainable employment.

Manage a caseload of customers in employment to ensure appropriate and effective contractual activity is undertaken by all customers according to their needs in order to maximise their long term sustainability. 

Address customer’s personal constraints during employment, providing challenge, advice and guidance where appropriate to ensure they have the necessary support, skills and confidence to continue in employment.

Identify structure and recommend training and support solutions, working in close consultation with Employer Services Teams, to meet the specific needs of the customer and their employer.

Understand the benefits culture and know how you can best provide advice, guidance and signposting to effectively support

 Liaise effectively with local operational teams in relevant location regarding customers who cease employment.

Develop relationships and networks with key stakeholders, both internal, external and funding providers to ensure smooth operation of all processes

Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of achieving sustainable employment.

Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.

Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times.

Maintain a broad knowledge of best practice so that customers can benefit from new market trends and developments within the industry.

Engage with customers through the use of non-face to face techniques.

A good standard of general education and experience of a work environment  

The ability to develop and maintain key stakeholder relationships

Excellent customer service skills, driven by supporting and progressing customers in employment

Experience of working in a customer focused, high paced results driven environment.

The ability to build rapport and work effectively with challenging individuals

Knowledge of the local labour market

Experience of appropriate IT systems

DESIRABLE CRITERIA: 

IAG 2 or above or equivalent

Knowledge of the local labour markets

 Experience in working with in a target driven environment

An understanding of in-work benefits and where advice and support can be found.

Strong understanding of I.T and systems

 Part time/Full time role to be determined

To deliver teaching learning, assessment & IAG to learners in line with Ofsted, ESFA

and Company requirements.  Contribute to on-going development of curriculum design &

delivery and effectively engage, build relationships and understand employer's requirements

• Carry out regular learner visits and evidence teaching, learning & assessment
• Support and coach learners through their Functional Skills - Maths, English and ICT, as applicable
• Maintain a caseload of up to 40 funded learners and ensure a minimum of 85% of learners achieve their apprenticeship in a timely manner
• Produce learning materials, deliver workshops and blended learning as requiInspire and motivate your learners and identify any barriers and adapt to your learners needs
• Undertake appropriate learning & development activities as required for the role
• Liaising with the learner and their line manager to ensure that your training is tailored to the specific needs of the learner and the organisation.
• Actively promote and deliver Equality and Diversity, Health and Safety, Safeguarding and Prevent Policies
• Liaise with employers to identify new business opportunities by understanding business needs and presenting key benefits of services and products.
• Support relevant networking & employer events to represent the Working Links brand
• Adhere to compliance regulations in line with ESFA requirements
• Meet as a minimum the KPI target agreed at performance reviews on monthly, quarterly and yearly basis
• Completion of portfolios in a timely manner for interim and summative verification
• Work with the Internal Quality Assurer to ensure the quality of the Framework is maintained
• Communicate with Employers and your line manager to give regular updates on learner progress and identify 'at risk’ learners/sites, and produce an action plan
• Proactively seek opportunities to raise awareness of the benefits of Apprenticeship and other training
• Proactively establish and maintain effective working team relationships with all support departments.
• Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times.

• Minimum of three years’ occupational experience in professional business services including: Customer Service , Retail , Business Administration , Leadership and Management 
• Minimum of 1 year experience in Apprenticeship delivery
• Previous training experience  and working to targets
• Experience of using e-portfolio systems would be desirable
• Experience of developing or delivery of Apprenticeship Standards would be considered desirable

• Degree level would be desirable, however you must have GCSE Maths & English or equivalent C+
• IT literate in the use of Microsoft Word, Excel & PowerPoint
• A coaching qualification would be considered desirable
• TAQA or equivalent is essential
• Teaching qualification or equivalent is desirable

• Have a full driving license and own a car
• Able to travel within the region and on occasion outside of the region to meet the needs of the business
• May occasionally be required to work out of hours so flexibility is required

We are recruiting for the following regions 

North West 

Midlands 

South West