To support the Health and Wellbeing Strategy across Swindon/Wiltshire and UK Employability. To support with the development of a holistic health and employment approach, progressing customers closer to the labour market and into sustainable employment. To integrate into Operations to increase performance with our customers.
Deliver performance against agreed targets and contractual requirements
Manage a supporting caseload of customers, to educate and advise on health or well-being conditions in order to enable a return to sustainable employment
Perform health specific biopsychosocial assessments with customers to identify health challenges around finding, starting and sustaining suitable employment
Provide health specific evidence based advice using clinical expertise and judgement to customers to address health specific barriers to work
Provide specialist health support through a blend of group work, digital/ virtual, tutor groups and 1:1 coaching.
Develop and implement customer health specific action plans, identifying and utilising evidence based interventions to support the achievement of job goals that are suited to the customers mental and physical health needs, promoting the value of work for health & well-being, helping to build confidence and the practical and emotional skills to adapt to a working routine
To work closely with the Employment Advisors to manage customer referrals and supporting activities between the two areas, ensuring action plans are aligned and updated via regular case conferences
To support in the development of a range of standardised training and support materials for non-healthcare trained employees to raise awareness and improve the employee knowledge base
To deliver a range of health specific programmes to support customers with their health management including Managing Anxiety, Stress Management, Pain Management, Back & Neck Care and various weekly classes eg Exercise Classes
Identify and build key relationships with internal (i.e. Employment Advisors) and external (i.e. GPs, healthcare providers, employers) stakeholders to support progression of the customer
Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.
Maintain IT files and customer records to a required quality standard to ensure the customer journey and interventions are documented in accordance with our quality standards and adherence to a clinical governance framework
Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all time
Demonstrable previous experience of supporting those with health issues back to work/ vocational rehabilitation / occupation health
Ability to build rapport, engage and coach individuals to progress
Knowledge and experience of local specialist networks and provisions
Able to engage with peers/practitioners across local areas.
Qualified Health professional registered with either Health & Care Professions Council (HCPC), British Association for Counselling & Psychotherapy (BACP), or British Association for Behavioural & Cognitive Psychotherapies (BABCP)
Base location: Swindon
CPD: At least 30 hours professional CPD per year will be supported to ensure professional registration can be maintained
Internal; Employment Advisors, Health & Wellbeing Manager, Internal service providers
External: Customers, Key stakeholders, other external bodies, Employers