Report to: Sue Daniells, Team Leader, Bristol Operational Hub
The Bristol, Gloucestershire, Somerset and Wiltshire Community Rehabilitation Company (BGSW – CRC) provides rehabilitation and offender management services to help reduce re-offending and protect the public.
We are seeking to recruit a number of experienced and enthusiastic administrators to work within the Bristol city centre Operational Hub in this challenging and rewarding role.
An integral support to the front line operational teams, the Service Delivery Consultant provides core administrative services to meet contract requirements as well as other professional services delivered within the Operational Hub.
Establish and maintain relationships with key individuals and teams across the organisation as well as support external third parties and partner engagement
Work within established operational support processes to ensure the delivery of objectives, plans and performance targets.
Ensure processes are followed for the management of information and contract performance
To ensure all data is accurately captured in a timely manner and stored in accordance to contractual and legislative requirements.
Support the front line operational teams with work-flow management ensuring all service level agreements are achieved.
Ensure that company policies including Health & Safety, Safeguarding and Data Security are met at all times so service users/customers and staff are protected.
Responds to requests for information or action effectively
Ability to use own initiative to prioritise tasks and organise workload
Build and maintain relationships with customers/service users, colleagues and external organisations
Proficient in the use of Microsoft Office Products – Outlook, Word, Excel and PowerPoint to enhance service delivery
Ability to input data accurately and maintain effective systems
Good attention to detail
Ability to maintain standards under pressure
Previous administrative experience
Experience of working to deadlines and meeting performance targets