An integral support to the front line operational teams, the Service Delivery Consultant provides core administrative services to meet contract requirements as well as other professional services delivered within the Operational Hub.
Support the front line operational teams with work-flow management ensuring all service level agreements are achieved.
Ensure processes are followed for the management of information and contract performance.
To ensure all data is accurately captured in a timely manner and stored in accordance to contractual and legislative requirements.
Establish and maintain relationships with key individuals and teams across the organisation as well as support external third parties and partner engagement.
Work within established operational support processes to ensure the delivery of objectives, plans and performance targets.
Ensure that company policies including Health & Safety, Safeguarding and Data Security are met at all times so service users/customers and staff are protected.
Responds to requests for information or action effectively.
Ability to use own initiative to prioritise tasks and organise workload.
Build and maintain relationships with customers/service users, colleagues and external organisations.
Proficient in the use of Microsoft Office Products - Outlook, Word, Excel and Powerpoint to enhance service delivery.
Ability to input data accurancy and maintain effective systems.
Good attention to detail.
Previous administrative experience.
Experience of working to deadlines and meeting performance targets.