Our commitment to customer
service
To achieve our vision of creating
futures we strive to put customers first, understand your
needs and engage you in your journey with us. We aim
to support and challenge you to help you see
your future differently.
Listening to customers
We try to involve our customers in as
many ways as possible to ensure we constantly challenge and review
what we do to improve our service. We hold monthly customer
listening groups in most of our offices, conduct quarterly customer
engagement surveys and have a defined customer feedback
and complaints process. If you have a comment on our service,
how we can improve, or just to stay thank you, please speak to your
Working Links consultant or tutor, or fill in our feedback form.
Customer policies
As part of our commitment to our
customers, we want to share policies with you which directly impact
upon you. Below are policies which describe what we aim to deliver
and how you can expect to be treated.
1. Our shared
customer promise
2.
Equality and diversity policy