Helena Craw - Biography
Helena Craw
National Operations Director
Helena joined Working Links in June 2004 as
Deputy Director for Scotland, and has responsibility for
managing Department of Work and Pensions (DWP) contracts, including
a two year pilot in Parkhead, Glasgow – “Working
Neighbourhoods”. This pilot proved to be an overwhelming
success through which we engaged with over 1300 local
people. We placed 511 of those into work over the
two year period.
Helena has a highly developed and extensive
knowledge of the welfare issues affecting Scotland today. Via
her leadership, the Scottish operation has extended its geographic
cover from Dumfries and Galloway in the borders to Inverness and
Aberdeen in the Highlands. The operation, across contracts,
continually impresses with performance outputs and service
excellence. Helena’s status as a leader of a key provider to DWP
was further endorsed by the DWP Star Rating Model in 2008,
when our team in Glasgow secured the number one
position.
Before joining Working Links, Helena spent 18
years in the recruitment sector. She worked with two of the
UK’s leading employment agencies - Manpower for over 13 years,
initially as a recruitment consultant and latterly as their
Regional Scottish Contract Manager, moving on to work
with Adecco as Regional Manager for Scotland in 1999.